Get Quick Steps to Resolve QuickBooks Error Code 3371. Get to know more about the error with QuickBooks customer service.




QuickBooks is an excellent accounting software that has helped millions of small and mid-sized business owners meet their goals. Though it’s a robust software, it sometimes receives errors. A common error, which QB users often report, is Error Code 3371 in QuickBooks Desktop that appears either during updating QuickBooks accounting software or while exporting a report from some financial statement designer to MS Excel. Sometimes the installation of the software from CD may cause the error. Thus, in this kind of situation the error shows up on the screen and reads as follows: QuickBooks Error 3371: “Source file not found (name of the file). Check that file exists and that is accessible to you.”


This error code appears while trying to synchronize QuickBooks with another company file. This can happen when there is a network or server connection issue or the file has been corrupted and needs to be repaired. In case of error code 3371, the system may ask you to retry or cancel, and verify before proceeding. If you want to resolve the error, then tap on cancel and then proceed. Another way of resolving this error is to contact the QuickBooks Error support helpline i.e. (855)756-1077  and tell them about the occurrence of the error so that they can help you with the possible solution.


Steps to Resolve QuickBooks Error Code 3371


Let’s get started with copying the installation files from CD to a hard drive before installation. Some of the possible solutions are as described:


Method 1: Copy Files to hard driver and then install it


  • Start by inserting QuickBooks CD into CD-ROM and verify if installation starts automatically. If it starts automatically then tap ‘QUIT’ to exit

  • Now, right click on the start tap of the Windows and then click ‘EXPLORE.’

  • Create a folder in your desktop to copy installation files

  • Browse QuickBooks CD –ROM and do a right click on it to EXPLORE

  • Find QBooks and other third-party folders and then tap on the setup.exe

  • Hold the CTRL key on desktop and press file and folder to copy the files

  • Paste this copied files on the new folder which you created

  • If the error occurs again, then it is the issue of CD-ROM

  • In this kind of situation, make sure to call the customer care executive so that they can help you to solve the error and you can resume working

  • If there is not any error being occurred at the time of copying, open the NEW FOLDER

  • Now double tap on setup.exe to get started with the installation


Method 2: Checking Compatibility of Microsoft Office


The Microsoft Office requires it to be updated to utilize financial statement design. Only after this, the report can be exported directly from the QuickBooks to an office.

For verifying the compatibility you are required to follow certain steps below:


  • Go to the control panel and then double tap on the Remove or add programs.

  • Now, select Microsoft Office to make the modification.

  • The version for the Microsoft Office is required to be 2000 or later.

  • If the version is not 2000 or later, then you are required to modify or repair as per the instructions offered to resolve the issue


Method 3: Restricting Access to CD –ROM


  • Click on the Start button on your keyboard and then go to Settings.

  • Now, go to the Control Panel and then tap on ADMINISTRATIVE TOOLS.

  • From administrative tools list select “LOCAL SECURITY POLICY and EXPAND LOCAL POLICY FOLDER”

  • Then you can choose the options for security.

  • Click on any of the security options as per the version of the Windows installed in your desktop- RESTRICT CD-ROM access to the local users


Method 4: Perform Scanning and installation


  • Press Start or Windows key and then choose All programs.

  • After that hit a right click on command prompt and choose run as Administrator option

  • Type SFC/SCANNOW, in the command prompt and hit Enter key.

  • Once the scan process completes, type msiexec/unregin in the command prompt and hit on Enter key.

  • After that type msiexec/regserver in the command prompt window and then press Enter key.

  • Finally, visit the creative suite product installation.


I hope you have successfully resolved the QuickBooks error code 3371 with the help of above given methods. In case the error still appears while exporting, updating or installing the files from QuickBooks desktop then you can contact our QuickBooks Customer Service Number team at (888)981-4592. We are available here round the clock to help you. We feature advanced tools and technologies and offer the best in class QuickBooks support & help.


Location: Kentucky, USA

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